Leading a team tasked with designing complex AI infrastructure, tooling, and solutions means navigating a ton of ambiguity, rapid evolution, and unprecedented complexity. And I’ve seen firsthand the promise—and the pitfalls—of traditional innovation frameworks, including design thinking. It's a challenge that demands more than process-driven thinking—it requires a mindset that thrives on exploration and cross-disciplinary collaboration.

This is where generative thinking has really shifted how my team and I approach design and innovation.

When Design Thinking Stopped Working

In the early days of our AI product development, we leaned heavily on design thinking. After all, it was the framework we were taught to trust: empathize, ideate, prototype, test. And for certain projects—especially those focused on user-facing experiences—it worked well. But as we delved deeper into building the infrastructure and tools that power AI systems, we started to hit walls.

Complexity Exposed the Framework’s Limits: AI solutions are rarely linear. Building tools that enable scalable AI pipelines or designing interfaces for engineers managing neural networks isn’t something you can map neatly onto a step-by-step process. Design thinking felt too rigid and formulaic for the chaos of emerging technology.

Misalignment Across Teams: Product and engineering often felt like they were on the sidelines, brought in to validate or implement ideas rather than co-create them. The separation between “designing” and “building” created inefficiencies and friction.

Incrementalism Over Transformation: Our outputs—no matter how polished—often felt like incremental improvements. While they solved immediate user problems, they didn’t challenge the status quo or push the boundaries of what was possible in our field.

These shortcomings led me to ask: How do we design for the unknown? How do we create tools and systems for technologies that are evolving faster than our processes?

Embracing Generative Thinking

Generative thinking became our answer. It wasn’t something we implemented overnight; it was a mindset we developed organically as we struggled to adapt to the demands of AI development. Here’s what it means for us—and why it works.Design Thinking Principles

At its core, design thinking embraces human-centered design, putting the needs and experiences of users at the forefront. It encourages empathy, understanding the context of users and their challenges.

1. Exploration Over Definition: Generative thinking freed us from the constraints of predefined outcomes. Instead of narrowing in on a single problem to solve, we started by exploring possibilities—using generative AI tools to augment our creativity and collaborative workshops to surface ideas from every corner of the team. For example, when designing a new AI model management tool, we didn’t start with assumptions about user workflows. Instead, we used systems thinking to map out how data scientists, engineers, and decision-makers interacted with the ecosystem. This allowed us to uncover pain points and opportunities we hadn’t considered.

   
   

2. Deep Collaboration With Product and Engineering: Like design thinking, generative thinking only works when everyone has a seat at the table. In our team, design, product, and engineering work together from day one. Engineers share the technical constraints and possibilities that shape our ideas, while product managers keep us aligned with business goals. This cross-pollination ensures that the solutions we generate are both innovative and feasible.

   
   

3. Leveraging Generative AI: In the past, we might use placeholder content like lorem ipsum in prototypes, which often left product and engineering teams guessing about the real impact of a design. Today, generative tools allow us to fill those gaps with meaningful, contextual outputs. By using the right prompts, we can quickly generate realistic content, workflows, or scenarios that clarify our intent, enabling better understanding, alignment, and collaboration across teams.

   
   

4. Focus on Systems Thinking: AI products don’t exist in isolation; they’re part of complex ecosystems. Generative thinking forces us to look beyond the immediate problem and understand how each component interacts within the broader system. This holistic perspective has been critical in designing infrastructure tools that not only solve current challenges but also scale for future needs.

Real Value Not Buzz Words

The value of generative thinking has transformed how we work and what we deliver. For my team, it has meant faster innovation, stronger alignment, and better outcomes.

By generating and testing ideas in parallel, we’ve dramatically shortened our innovation cycles. On one project, we cut the prototyping timeline in half by leveraging generative tools to explore multiple workflows simultaneously. This approach not only sped up the process but also helped us uncover stronger solutions earlier.

Generative thinking has also improved alignment across teams. Collaboration is no longer just smoother—it’s more meaningful. Everyone feels ownership over the solutions we’re building, creating a stronger sense of buy-in and driving better execution.

Perhaps most importantly, generative thinking has given us the freedom to aim higher. Instead of optimizing for the status quo, we’re now designing tools that challenge how AI teams work. The solutions we create make their processes faster, more intuitive, and more impactful.

A Better Mindset for Emerging Technology

Generative thinking isn’t a rejection of design thinking—it’s an evolution. It recognizes that the challenges of emerging technologies demand more flexibility, creativity, and collaboration than traditional frameworks provide. As a design leader, my role isn’t just to guide my team through the creative process; it’s to create the conditions where generative thinking can thrive, where design, product, and engineering come together to build not just tools, but the future.

So, when I hear skepticism about yet another "buzzword," I get it. But generative thinking isn’t just talk—it’s how we’re delivering real, measurable value in one of the most complex, fast-moving fields out there. And that’s worth paying attention to.